The Decline Recapture service remains invisible to customers until a payment transaction is declined. When this happens, a notification is sent to us. If the transaction is not eligible for our service, we will confirm the decline and the customer will see the payment decline message, as usual. If the transaction is eligible for our decline recapture service, the following cases are possible:

1. Frictionless flow. This flow takes place for failed transactions that can be rescued with no customer interaction. With this flow, customers are simply informed that there was an issue with their payment, but that the issue was resolved and their order was completed anyway.

2. Interaction required flow. This flow takes place for failed transactions that need some interaction with the customer. These interactions are handled via our UI widget and they always offer an exit route by simply closing the pop-up window.

No. All your existing payments infrastructure remains in place, and we are an additional benefit.

We have several existing integrations with gateways and platforms. But for anything new we have a dedicated architecture and configuration team that will review you environment and provide the lowest touch plan for connection.

We process our transactions using a dynamic descriptor, which allows us to use the name of the merchant for each of our transactions. Customers will see the same merchant name they would have seen if the transactions were processed by you directly. We also offer the ability to use different descriptors for each of your websites. All these parameters are set in the merchant portal.

Under the frictionless model with no notification, customers are not even aware that their payment transaction was declined and then rescued by Decline Recapture. All they see is a success message after they process their payment. There is no need in this case for the customer to opt out. If an interaction is required, customers will see a pop-up and can opt out by closing the window. In that case, the customer will be redirected to the payment failure page of the merchant.

Decline Recapture is not a credit product. When payment transactions fail, merchants automatically assign these transactions to FlexFactor. These are evaluated in real time. Any failed transaction that is rescued via Decline Recapture triggers a factoring service for the applicable invoice. Hence, Decline Recapture, through its technology, enables merchants to assign and factor their invoices.

Invoice factoring is not trading or a loan. Invoice factoring is different from traditional methods of lending and funding and as such is not regulated under the same legislation traditional lenders are subject to. Customers are not affected by this factoring transaction since there is no price increase, no change in the terms and conditions with the merchant, and no credit product or facility attached to this transaction.

Not at all. The customer does not enter into a credit agreement with OpenPath or FlexFactor. If for some reason we are not able to successfully charge the customer for the amount due, we just write the payment off. There is no external collection performed on the customer, nor any reporting to the credit bureaus. In addition, if we perform a search on the credit bureau, we perform what is called a “soft search” which does not affect the credit bureau score of the customer.

BNPL is a payment option that customers need to choose at checkout. For first-time users, it requires a registration process, which creates friction. The Decline Recapture service, on the other hand, is invisible to the customer at checkout time and comes to life only on failed payment transactions, including failed BNPL transactions. Our service is payment agnostic. Consider it as the safety net for any failed payment transaction.

The only fees that are incurred are when a payment is successfully rescued. We take a fee from the payment just like a traditional payment processor.