Increase revenues up to 10%
– Recover up to 30% of your declines
– Installed in minutes
– No changes to user experience
– Only pay for recovered transactions
Instantly Increase Checkout Conversions - No Risk, All Reward
Companies that process payments online typically see 15% of transactions declined. In real-time, the declined transaction is analyzed (and yes that includes insufficient funds declines). If it can be saved, FlexFactor (our decline recapture partner) buys the declines from you which instantly turns the transaction from declined to approved! You get the sale and the customer gets their product - all for the cost of a small percentage of the saved transaction (that you would have otherwise missed out on). We will never chase your customers to collect funds.
Decrease Declines By Up to 30% & Increase Revenue By Up to 10% or more
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Lower CAC & Increase Conversion Rate
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Only Pay on Recovered Revenue
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Frictionless Real-time Transaction Flow
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Our payment expertise in action!
Calculate Your Additional Revenue
*Estimate only. Contact us for a detailed analysis of your expected recaptured sales.
01
1000+
Merchants Live
02
$20Bn
Processed Annually
03
25%
Avg. Reduction in Declines
04
4-10%
Increase in Merchant Revenues
No checkout changes. No redirects. No customer registration. Just increased revenue.
Here's how it works:
1
Transaction declined
Customer purchase is declined by Credit/Debit Card processor.
2
Transaction sent via Openpath
Merchant automatically sends decline to FlexFactor via OpenPath in real time.
3
Transaction evaluated
Over 200 data points are analyzed to determine if the transaction can be saved.
4
Transaction confirmed
Transaction goes from declined to approved and the customer receives their product or service as if their original payment transaction was successful.
FlexFactor Advantages
- ✓
The only solution to do both subscription and non-subscription transactions - ✓
Declines are purchased by FlexFactor - ✓
Can save declined transactions in all error code categories, including “Insufficient Funds”
Other Decline Solutions
- ✗
Can only do subscription transactions, no real-time in-checkout solution - ✗
Only re-attempt declined transactions (aka dunning) - ✗
Only cover a limited number of error code categories, cannot save “Insufficient Funds” Declines
Competitor Comparison
A Case Study
After implementing Decline Recapture, this retailer saw a first-year financial benefit of $8M, primarily from recovered revenue that would have been lost to declined transactions. The long-term benefit, including additional Customer Lifetime Value, is estimated at $11.3M. "FlexFactor has been a game-changer for our business. Not only have we recouped millions in lost revenue, but we've also seen a marked improvement in customer satisfaction. The ROI has far exceeded our expectations." - VP, e-Commerce Operations
12%
Increase in revenue
15%
Decrease in cart abandonment
10%
Decrease in customer support contacts
$8M
Cumulative additional revenue added
26%
Increase in repeat purchases
7%
Increase in lifetime value
Optimize Your Approval Rate In The Merchant portal
Through the OpenPath merchant portal, you’ll be able to see key data points that will give you additional insights into your customers.
Low decline cure rates? You might be getting a lot of spam traffic.
High decline cure rates? There’s likely a problem with your payment processors.
Digital and physical
If you process payments, we can most likely work with you!
E-Commerce
With only a few exceptions, we can bring 4-10% additional revenue to any online company, from e-commerce to gambling and more.
Point-Of-Sale
Even POS systems can benefit from our technology. Contact us for more information!
Frequently Asked Questions
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Is there a difference between this and BNPL?
BNPL is a payment option that customers need to choose at checkout. For first-time users, it requires a registration process, which creates friction. The Decline Recapture service, on the other hand, is invisible to the customer at checkout time and comes to life only on failed payment transactions, including failed BNPL transactions. Our service is payment agnostic. Consider it as the safety net for any failed payment transaction.
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What is my customer seeing throughout this process?
The Decline Recapture service remains invisible to customers until a payment transaction is declined. When this happens, a notification is sent to us. If the transaction is not eligible for our service, we will confirm the decline and the customer will see the payment decline message, as usual. If the transaction is eligible for our decline recapture service, the following cases are possible:
1. Frictionless flow. This flow takes place for failed transactions that can be rescued with no customer interaction. With this flow, customers are simply informed that there was an issue with their payment, but that the issue was resolved and their order was completed anyway.
2. Interaction required flow. This flow takes place for failed transactions that need some interaction with the customer. These interactions are handled via our UI widget and they always offer an exit route by simply closing the pop-up window.
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What happens if the customer does not want to proceed?
Under the frictionless model with no notification, customers are not even aware that their payment transaction was declined and then rescued by Decline Recapture. All they see is a success message after they process their payment. There is no need in this case for the customer to opt out. If an interaction is required, customers will see a pop-up and can opt out by closing the window. In that case, the customer will be redirected to the payment failure page of the merchant.
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What do customers see on their statements?
We process our transactions using a dynamic descriptor, which allows us to use the name of the merchant for each of our transactions. Customers will see the same merchant name they would have seen if the transactions were processed by you directly. We also offer the ability to use different descriptors for each of your websites. All these parameters are set in the merchant portal.
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Is Decline Recapture offering a credit product to my customers?
Decline Recapture is not a credit product. When payment transactions fail, merchants automatically assign these transactions to FlexFactor. These are evaluated in real time. Any failed transaction that is rescued via Decline Recapture triggers a factoring service for the applicable invoice. Hence, Decline Recapture, through its technology, enables merchants to assign and factor their invoices.
Invoice factoring is not trading or a loan. Invoice factoring is different from traditional methods of lending and funding and as such is not regulated under the same legislation traditional lenders are subject to. Customers are not affected by this factoring transaction since there is no price increase, no change in the terms and conditions with the merchant, and no credit product or facility attached to this transaction.
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Are there any negative impacts on customers’ credit bureau scores if they don’t pay?
Not at all. The customer does not enter into a credit agreement with OpenPath or FlexFactor. If for some reason we are not able to successfully charge the customer for the amount due, we just write the payment off. There is no external collection performed on the customer, nor any reporting to the credit bureaus. In addition, if we perform a search on the credit bureau, we perform what is called a “soft search” which does not affect the credit bureau score of the customer.
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